Energy
Waste
Water and Sewage
Transport
Green Blue
Buildings & land use
englishdeutsch
Tool Summary Tool Characteristics Tool Application Source of Tools Opinion of Tools

Tool summary

Name of the tool
Dispute Resolution Ladder

Description of the tool
Designed to prevent disagreements between partners from holding up a development, the Dispute Resolution Ladder exists in the form of a flow chart . The ladder ensures that minor problems do not escalate into damaging disputes.

The stages of the ┬┤ladder┬┤ have to be agreed upon by all partners and it then becomes a mechanism to enable decisions to be taken quickly and effectively. The concept involves quick identification of a conflict and parties involved to solve the problem in order to maintain project momentum.

A standard version of the tool (a Problem Resolution Flow Chart) has been produced by Constructing Excellence, a UK Government funded organisation working to improve the construction industry.

Maurice Audin Basin
Problem Resolution Flow Chart
From: Constructing Excellence (2004) Partnering http://www.constructingexcellence.org.uk/pdf/fact_sheet/partnering.pdf

Specific topic
Dispute resolution

Sector/s of use

Waste

Energy

Water

Transport

Green/Blue

Building & Land use

1

1

1

1

1

1

M - main sector, 1 - sub sector and 0 - n/a

Scale of applications

Component

Building

Neighbourhood

City

Region

1

1

1

1

1